Following are some questions that we hear most from our new, as well as established customers. We hope maybe you will find some of the answers helpful to you as you look for that mobile service that will best fit your needs. We certainly think, when all is said and done, that Cindy’s Suds ‘n Cuts and you will be the perfect match.

How long does an appointment take?
What exactly is “matting” and why is it bad ?
What do you do if a dog is too badly matted?
Do you recommend doing “Shave Downs” for the summer?
What form of payment do you take?
Can I be in the van with my pet while he is being groomed?
How often should I get my dog groomed?
Can you explain why mobile grooming rates are more expensive than going to a Petco or salon?
What utilities do you need?

How long does an appointment take?
For the most part our standard service will take between 1 and 2 hours. Depending on a variety of circumstances, none the least is the size and condition of the dog, appointments should never be less than an hour, or more than two. If serious matting is evident on a large dog, we could last as long as 3 hours. Remember we are professionals and will take whatever time is necessary to be sure the grooming is done right and the dog is never considered a secondary priority.

What exactly is “matting” and why is it bad ?
First of all, we need to understand that matting in many long haired dogs is not totally uncommon. Matting normally occurs when an animal is not groomed for a long period of time. Heavy matting can trap moisture near the pet’s skin allowing mold, fungus or bacteria to grow, causing skin irritations. Removing a heavily matted coat can cause some pain and discomfort to an animal because it is very difficult to see warts, moles or skin folds that may be trapped in the mats. Therefore the risk of nicks, cuts or abrasions is increased due to the difficulty of knowing what is under the matted coat. Even after successfully removing matting, some conditions may appear on the pet, including but not limited to: Itchiness, skin redness, self-inflicted irritations from excessive scratching by the animal or even failure of hair to grow back.

What do you do if a dog is too badly matted?
We have two options to deal with a dog with a heavily matted coat. First, we will always try to do everything humanely possible to remove the matting. I say “humanely” because the one thing we will not do is cause an animal pain or stress in the process. . At Cindy’s, if we feel that the removal process will be too time consuming, increasing expense to the owner, or cause undue pain to the dog, we will attempt to contact the owner and recommend an alternative… having the dog shaved. On many occasions this is the “humane” way method. This will make the dog happier and when the coat comes back, it will be healthier and stronger. However, there are some problems with shaving a heavily matted dog. One of the biggest concerns is sunburn. Yes, sunburn can happen when a dog has little or no hair. It is recommended that sun screen be applied daily, or the pet should be kept out of the sun, at least until the hair grows back sufficiently to protect the skin.

Do you recommend doing “Shave Downs” for the summer?
We don’t think it is the best option and here’s why. In both hot and cold weather, a dog’s coat helps the body to regulate heat, providing insulation from the cold and protection from the sun. Coats that are shaved off, particularly on arctic breeds, may grow back spotty and in some cases, not at all.

What form of payment do you take?
Currently, we take cash and checks only. We are looking into possibly accepting credit cards, but many of the companies charge the business to accept their cards. I don’t want to have to pass this expense onto my customers so at present I have not chosen to accept bank / credit cards.

Can I be in the van with my pet while he is being groomed?
No, I’m sorry but that is not feasible. You are certainly welcome to look inside my van prior to the appointment. In fact, I welcome that from my customers. My insurance does not permit anyone other than myself or an employee, if I had one, in the van during the grooming. And experience has shown that, contrary to popular belief, animals have a tendency to become distracted and even misbehave more when their owner is present. The pet’s safety is first and foremost and if they are trying to get into their owner’s arms or lap, and I have 14” shears in my hand, an unfortunate accident might occur and no one, especially the pet, wants that to happen.

How often should I get my dog groomed?
If you are referring to professional grooming, it really depends more on the breed and the type of haircut you want the dog to have. Typically, breeds with longer hair will require more frequent visits than those with shorter coats. Keep in mind that the longer you go between grooming appointments, the more attention you will have to pay to your dog’s appearance at home. Normally, we recommend 4 - 6 weeks between visits. We offer 4 or 6 week standing appointments to conveniently schedule your pet’s grooming needs. This will allow you to book your appointments up to 6 months in advance which will help you schedule your own time more efficiently. We send out reminder cards a week or so in advance and try to call a day before to remind customers of their appointment.

Can you explain why mobile grooming rates are more expensive than going to a Petco or salon?
Probably the most obvious answer is the convenience we offer to our customers. In today’s society we often find it hard to schedule everything we need to do and still have a few minutes to ourselves. This is where Cindy’s Suds ‘n Cuts comes in. We know that people love their pets, and just as we want to look our best, we want the same for our animals. Using our mobile service alleviates many of the drawbacks associated with going to a salon or chain pet store. For one thing, with Cindy’s Suds ‘n Cuts, you have the assurance and service of the owner, who is a skilled professional. It allows for bonding between the dog and the groomer which is less stress on the animal. Your dog is not left at a strange place with different people bathing and grooming them. Also, remember that you do not have to take time out of your busy schedule to drive your dog is taking personal care of you and your pet. This saves you time and gas for your car and negates any stress for your dog.

What utilities do you need?
One of the best things about our state-of-the-art van is that is 100% self contained. We carry our own water in a large 50 gal. holding tank. We provide our own water heating with a 7.9 gal LP Tank. Best of all we have a 7000 watt Onan generator which delivers enough power to operate all of our appliances. We never need to ask a customer to hook up to their home and use their electric. That is a cost savings most mobile groomers cannot offer. And, for the comfort of your dog, (and of course, the groomer) are van is climate controlled.

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